Privacy Policy
1. General Information
The protection of your personal data is important to us. This privacy policy informs you about what data we collect, how we use it, and what rights you have.
Responsible: Chystikov Paper and Silk — Sviatoslav Chystikov, Rue du Signal 5, 1880 Bex, Switzerland. Email: info@paperandsilk.ch
2. Data Collection
We collect data that you voluntarily provide to us (e.g. when placing orders, contact inquiries). This includes: name, address, email, phone number, order data, and uploaded print files.
3. Purpose of Data Processing
Your data is used exclusively for the following purposes:
- Processing orders and deliveries
- Communication regarding your orders
- Payment processing
- Improving our services
4. Data Sharing
Your data is not sold to third parties. It is only shared with service providers necessary for order processing (printing company, shipping service, payment provider), and only to the extent required.
5. Payment Processing
Payments are processed through Stripe, Inc. For credit card or TWINT payments, your payment data is processed directly by Stripe. We do not have access to complete card data.
6. Cookies
Our website uses only technically necessary cookies (e.g. shopping cart, language setting). We do not use tracking or advertising cookies.
7. Hosting and Data Storage
The website is hosted by Hetzner Online GmbH (Germany). Print files are temporarily stored on servers in the EU and deleted after order completion.
8. Your Rights
You have the right to access, rectification, deletion, and restriction of processing of your personal data. Contact us at info@paperandsilk.ch.
9. Data Security
We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Data transmission is SSL-encrypted.
10. Retention Period
Personal data is only stored for as long as is necessary for the respective purpose or as required by legal retention obligations.
11. Changes
We reserve the right to amend this privacy policy at any time. The current version is always available on our website.